New point of contact for adults seeking hearing loss support

01 December 2022

Deaf person on phone

Adults in Powys who are Deaf or have hearing loss can now contact the council for information and advice for adult care and support by texting the ASSIST team on 07883 307 622.

The team will reply with information on such as assessments, assistive technology, and signpost to voluntary groups and clinics.

Cllr Sian Cox, Cabinet Member for a Caring Powys said: “It’s so important that all of our fellow citizens are able to communicate with us, ask about services, tell us what their needs are, and be heard. ASSIST is the way for older citizens, people with disabilities and unpaid carers to ask for information, guidance, and help with care and support, for themselves or others, so it has to be accessible to all. I’m very pleased that people who are deaf or experiencing hearing loss can now contact us via a text service.”

For any other information and advice for adult care and support, such as older people services, learning or physical disability, wellbeing, and safeguarding, contact ASSIST:

0345 602 7050 (8.30-4.45 Monday – Thursday and 8.30 – 4.15 Friday)

Emergency Duty Team 0845 0544 847 (out of hours service)

[email protected]

This text service is for people who are Deaf or experiencing hearing loss who require information and advice for adult care and support.

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